FAQs
This section contains answers to the frequent questions. If you don’t find the answer to your question here please contact us.
General Questions
What is e-LearningTemplates?
e-LearningTemplates is a service provided by the eLearningBrothers.com team. They are a team of enthusiastic graphic and instructional designers, developers and programmers. The purpose of this service is to provide only high-quality, extremely interactive, easy to use, low-cost template solutions for other eLearning professionals. The teams goal is to provide you with some amazing assets to help you develop some amazing training. Most of our templates can easily be used in most rapid elearning software (Articulate Presenter, Adobe Captivate, Rapid Intake, Adobe Presenter, and more).
How long does it take to receive my templates?
No time at all! As soon as you purchase the template, you are provided with a link to download. An additional email will be sent to you as well.
What is your copyright information?
Copyright
What is the refund policy?
Please read the product information for our electronic downloads carefully since downloaded purchases are non-refundable. If you have any difficulties downloading the product, please contact us so we can assist you.
Do I need a PayPal account to purchase?
No. Though we run all transactions through our secure PayPal system, we do accept most major credit cards; Visa, MasterCard, AMEX, and Discover Card. If paying with a card, simply click the PayPal checkout button and choose “Don’t have a PayPal account? Use your credit card or bank account option.
Can I order custom templates?
Yes! Whether it is an end of course game/challenge, Articulate skin, or a complete course style request, we are thrilled to meet your needs. Contact us to arrange a complimentary consultation to discuss.
Do you accept purchase orders and/or can you send us an invoice?
Yes. Just contact us to make arrangements.
Do I need to keep the eLearning Brothers logo on the files?
No. The version that you purchase and download will not have our logo.
Flash Games/Interactions Questions
How do I edit the templates?
You get the Flash source file (.fla). You open the template in Flash and simply add the text to the movie clips. If you are more comfortable in Flash then you can change/edit anything else that you’d like. View our video tutorials to see how it’s done.
What eLearning authoring programs/software can use these templates?
Our templates will work with any software that allows a Flash (.swf) import. For example tools such as Rapid Intake, Articulate, Lectora, Captivate, Udutu, and so forth.
What versions of Flash are supported?
The files work with Macromedia Flash 8 software and any version newer than that. (Adobe CS 3, 4, 5)
What if I don’t have Flash?
No problem. If you’d like to use one of our Flash templates, and don’t have flash, we can do the editing for you. Our hourly rates are very reasonable and most edits are simple. Contact us to discuss the edits needed and we can estimate the cost for you.
What if I don’t know how to edit the templates?
Though most edits to the templates are very easy to make, we do provide you with a training tutorials page. If there are additional editing question, that are not found there, we are happy to assist you. Contact us with you questions.
Can I use these files in content that I sell?
Yes. You can build content using these files as long as you don’t resell them as templates.
Do I need to buy multiple licenses?
You are required to purchase one set of template files per group. You are allowed to share the files with your immediate work group. However the files are not to be used by multiple groups unless you have purchased multiple sets of files.
How do I make the Flash templates work in Articulate?
Click the Insert Flash button in Articulate and choose these settings:
- Advance to next slide: When user clicks next
- Synchronization: Movie plays independently of slide
What files are included?
Each template comes with the .fla Flash source file and the .swf.
Do the templates come in different colors?
Since you have the .fla source file you can choose any color you’d like.
Are the Games SCORM compatible?
The games work fine within a SCORM compatible LMS but do not pass values and scores. They are meant to be used as “knowledge reviews” not as a final test. If you’d like to make them pass SCORM variables then we can connect you will a SCORM development company.
Articulate Skins Questions
How many courses can use my new skin?
Once you buy a pack of skins you can use them on as many courses as you’d like. (However you cannot resell them as template skins.)
How do I install/use the Articulate Skin?
- Find and download the Articulate Player Skin that you like
- Click and install the skin (it is the file with an .artpkg extension)
- When ready, Publish your course
- Choose the new skin from the Player template drop-down menu
View the video
What versions of Articulate are supported?
Presenter 5 and 09.
Are the skins SCORM and AICC compliant?
Yes. If you choose the LMS publish option in Articulate then your course will be compliant?
Can I Use Slide-Level Presenters?
Yes. Go into Slide Properties and choose any presenter that you’d like to for different slides. (Make sure that you add them first in Presentation Options/Presenters.) You’ll notice that the Presenter button on the Skins is disabled when there is no presenter on the slide.
Can I use the same Presenter throughout my entire course?
Yes. When you publish make sure that you choose your presenter in Presenter drop-down menu.
Will the attachments that I add in Articulate appear in the skin?
Yes. All of your links/files that you add as attachments will appear in when you click the attachments button.
What Slide Views are supported?
The “No Sidebar View” is supported.
Does the slide bar control audio and videos?
Yes. As you drag the slide bar you can fast-forward and rewind.
Does the slide bar control flash and videos?
Yes. Steps to synchronize:
- Click Insert Flash Movie
- Synchronization drop-down menu: Choose “Synchronize slide and movie”.
Does the menu show sub-topics?
Yes. Currently levels 1 and 2 are visible on the menu.
Are hidden slides supported?
Yes. Hidden slides will not appear in the menu.
Is branching supported?
Yes.
Is slide locking supported?
Yes.
How do I make the Glossary work?
The Glossary button pulls in an Engage interaction. It can be any interaction you’d like. Typically you’d choose the Glossary interaction though. View the video.
Can I customize the skin?
Want a custom Articulate Skin that looks exactly the way you’d like? We can do that!
Options for Custom Articulate Skins
- Option 1: Tweak or Add-To an Existing Skin
See a skin that you like but you want to change it a bit? We can add/remove features, change colors, and add logos. - Option 2: Create a Unique Skin
We can design a skin that is exactly how you’d like it. Choose the buttons, colors, and layout. The sky is the limit!
Contact us to discuss customizations.
I get an error when trying to install the skins. What should I do?
The custom skin feature only became available in Articulate ‘09 version 6.2.907.1413 and later. Go to the Articulate tab in PowerPoint / Help and Support / Check for Updates. This will ensure that you have the latest updates.
