FAQs

This section contains answers to the questions we often get. If you don’t find the answer to your question here please submit your question at our contact section.

What is e-LearningTemplates?
e-LearningTemplates is a service provided by the eLearningBrothers.com team. They are a team of enthusiastic graphic and instructional designers, developers and programmers. The purpose of this service is to provide only high-quality, extremely interactive, easy to use, low-cost template solutions for other eLearning professionals.  The teams goal is to provide you with some amazing assets to help you develop some amazing training. Most of our templates can easily be used in most rapid elearning software (Articulate Presenter, Adobe Captivate, Rapid Intake, Adobe Presenter, and more).

How long does it take to receive my templates?
No time at all! As soon as you purchase the template, you are provided with a link to download. An additional email will be sent to you as well.

What if I don’t have Flash?
No problem. If you’d like to use one of our Flash templates, and don’t have flash, we can do the editing for you. Our hourly rates are very reasonable and most edits are very simple. Contact us to discuss the edits needed and we can estimate the cost for you.

What if I don’t know how to edit the templates?
Though most edits to the templates are very easy to make, we do provide you with a training tutorials page. If there are additional editing question, that are not found there, we are happy to assist you. Contact us with you questions.

Can I order custom templates?
Yes! Whether it is an end of course game/challenge or a complete course style request, we are thrilled to meet your needs. Contact us to arrange a complimentary consultation to discuss.

Do I need a PayPal account to purchase?
No. Though we run all transactions through our secure PayPal system, we do accept most major credit cards; Visa, MasterCard, AMEX, and Discover Card. If paying with a card, simply click the PayPal checkout button and choose “Don’t have a PayPal account? Use your credit card or bank account” option.

What is the refund policy?
Please read the product information for our electronic downloads carefully since downloaded purchases are non-refundable. If you have any difficulties downloading the product, please contact us so we can assist you.